Refund & Cancellation Policy

At Vision IT solution ("Ready live"), we aim to deliver services that meet or exceed your expectations. This policy explains the conditions for cancellations and refunds.

Timeframes

• Before project kickoff: 100% refund of any advance payments, minus payment gateway fees if applicable.
• After kickoff / during delivery: prorated refund based on work completed and resources reserved.
• Post-delivery: refunds are typically not available; we will address defects under agreed warranty/support terms.

Eligibility

• Active engagement with a signed proposal or statement of work (SOW).
• All client obligations (e.g., access, content, approvals) met up to date.
• No material breach of the agreement by the client.

How to Request

1. Email contact@vision247.live from your registered address with the subject "Refund Request".
2. Include the project name, invoice number(s), and reason for the request.
3. We review within 7 business days and respond with the outcome and next steps.

Payments

Approved refunds will be processed to the original payment method. Processing times depend on your bank or provider.

Contact

Questions? Write to contact@vision247.live or call +91 8439513848. Postal address: Shop 444, Swami Vivekananda Rd, opp. Andheri, Gaothan, Andheri West, Mumbai, Maharashtra 400058, India.

This policy uses India-friendly language and does not limit your statutory rights under applicable law.